Delivery Information

Welcome to the Emile et Rose delivery information centre where you can find out more about dispatch & delivery times as well as customs/import duty guidance.

Christmas 2024 Delivery Information can be found here

Please use the handy links below to take you straight to the information you are looking for: 

• Order Despatch Time
• UK Delivery
• International Delivery
• Customs / Import Duties

Order Despatch Time

We aim to send orders placed Monday to Friday before 12 noon the same day, orders placed after 12 noon will be dispatched the next working day. (Please note; Saturdays, Sundays and Public Holidays are not working days)

Upon receipt of your order confirmation, please check all delivery details are correct and notify us immediately of any errors as we cannot be held responsible for non-delivery in these circumstances.

Once your order has been processed our normal delivery times apply as per below. UK Standard, UK Express and all international deliveries are not completed on Saturdays, Sundays or Public Holidays.

We aim to deliver within the times shown on this page, however, delivery dates are not guaranteed as they are handled by third party couriers.

UK Mainland Delivery

Delivery Method	Transit Times	Cost
UK Standard Delivery including Channel Islands	2-4 Working Days	£3.50 on orders up to £49.99
Free UK Standard Delivery including Channel Islands	2-4 Working Days	Free on orders £50 and over
UK Express Delivery	Next Working Day if ordered before 12 noon. (please note it will take 2 Working Days for Northern Ireland & Scottish Highlands)	£6.50
UK Saturday Priority Delivery	Delivered on Saturday by 1pm if ordered by 12 noon Fri	£12
Collect in Person form our Head office in Topsham	Orders will be ready for collection from 12 noon the next working day. Collection is from Mon – Fri 9.30am-4pm.	Free on all orders

Please note: We cannot deliver to PO Boxes

Standard Delivery

Standard delivery is available to all UK addresses, including Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man and the Isles of Scilly. All UK standard delivery orders are sent using the Royal Mail 48 hour tracked service, you should receive your order within 2 to 4 working days. This service is fully trackable, once your order has been despatched you will receive your tracking number and updates via email or text.

If your parcel has not reached you within 10 working days after dispatch please contact us. If your order has a high value, we may choose to use the courier service described below.

If a “leave in a safe place instruction” is given following notification of expected delivery by Royal Mail, any issue that arises from this will no longer be the responsibility of Mallory Grant Ltd. In this instance any missing parcels must be queried by the customer directly with Royal Mail.

If a parcel is returned to us due to an incomplete address or non-collection, the original cost & return cost of the parcel will be deducted from your refund.

Express Delivery

Express delivery is available the next working day to all UK mainland addresses. Please note it will take 2 Working Days for Northern Ireland & Scottish Highlands. Unfortunately we are unable to offer express to the Channel Islands. Please note; Saturdays, Sunday and Public Holidays are not working days and orders will not be despatched and deliveries will not be completed on these days.

All UK express delivery orders are sent by DPD. Deliveries are made anytime between 8am and 6pm. Once your order has been despatched you will receive your tracking number and updates via email or text, including a 1 hour delivery window on the day your order is out for delivery.

This service requires a signature on delivery, if this is not possible you will have the option to request that your order is left in a safe place via the tracking notifications. If a safe place instruction is sent to the courier, any issue that arises from this will no longer be the responsibility of Mallory Grant Ltd.

Please note our express delivery times are 97% guaranteed, we will not be liable for parcels delivered outside of the expected delivery window.

UK Mainland Saturday Priority Delivery

UK Saturday delivery orders will be dispatched via Royal Mail Saturday Guaranteed by 1pm. You can place your order any time up to 12 noon on Friday for delivery before 1pm on Saturday. This service is limited to parcels weighing less than 1.5kg. 

Please note that for any UK order returned to us due to an incomplete or invalid address or not collected will be charged the £2.00 processing fee. For overseas customers any order returned to us for the reason stated above will be refunded minus the original delivery charge paid. 

Collect in Person

Your order will be ready to collect from 12 noon the next working day. Collection available Monday-Friday 10am-4pm (excluding public holidays) from our head office address – The Granary, Highfield Farm, Clyst Road, Topsham, Exeter, EX3 0BY – We will hold collection orders for 5 working days, any orders not collected in this time will be automatically cancelled and refunded in full.

Our standard returns and exchanges policy applies to all collection orders, unfortunately collection orders cannot be returned in person to our head office.

Customs / Import Duties

EUROPE
IMPORTANT - For orders to EUROPE duty should NOT be charged for orders under €150 (approx. £135). VAT will be charged if applicable to the product in the recipient country. As an example, VAT is not applicable to baby clothing in The Republic of Ireland, so for any order under €150 (including shipping) the customer should receive NO duty or VAT charges. We have been experiencing some customers being incorrectly charged, if this happens please query the charges or contact us at the office +44 1392 677555 and we will try to help. Please note – VAT is applicable on baby clothing in some European countries, please check before ordering.

ALL OTHER INTERNATIONAL ORDERS
For orders to all countries outside of the UK please note that there may be additional tax, customs or import duties levied to you by your government once your parcel reaches your country. We do not have any control over these charges and unfortunately cannot predict what they may be, so you may wish to contact your relevant authorities before placing your order to clarify if this will be the case.

We regret that we cannot accept responsibility or reimburse any such duties, tax or customs charges. If they are not paid and the parcel is then returned to us, we may be charged for the return of your package; this return delivery charge will be deducted from any refund value or will need to be paid for before any re-shipment can be arranged.

International Delivery

Destination	Transit Time	Cost
Europe (including Ireland, Rep. of) Standard Delivery	6-8 Working Days	£8.50
Rest of the World (including USA)	7-10 Working Days	£15

Europe (including Ireland)

All orders to countries within Europe are sent via Royal Mail. You should receive your parcel within 6-8 working days. Once despatched you will receive delivery updates via text or email. This service is limited to parcels weighing less than 2.0kg. If your parcel exceeds this weight, we may have to contact you to agree and additional fee before despatching your order.

If your parcel has not reached you within 15 working days after dispatch please contact us.

Rest of the World (including USA)

All orders to the rest of the world are sent via Royal Mail. You should receive your parcel within 7-10 working days. Once despatched you will receive delivery updates via text or email. This service is limited to parcels weighing less than 2.0kg. If your parcel exceeds this weight we may have to contact you to agree and additional fee before despatching your order.

If your parcel has not reached you within 15 working days after dispatch please contact us.

Arab States Of The Persian Gulf
State	Additional Requirements to Address
United Arab Emirates	PO Box must be included with address
Qatar	PO Box must be included with address
Saudi Arabia	New Short Address format:
	- Name
	- Short Address Code
	- Building No. & Street Name
	- Secondary No. & District
	- Postcode
	- Locality
Oman	No additional information
Kuwait	No additional information
Bahrain	No additional information
Iraq	No additional information